This privacy policy sets out how North Coast WineWarehouse and Lounge uses and protects any information that you give to us when you use this website. North Coast WineWarehouse and Lounge is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. [Company Name] may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.

We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties, but we do share data with Mail Chimp in order to send you communications via email.

What we collect

We collect information about you when you engage with our website. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.

We may collect the following information:

Name (including title);
Address;
Phone number;
Date of birth;
Email address;

The date and time you used our services;

The pages you visited on our website and how long you visited us for;
Your IP address;
The internet browser and devices you are using;
The website address from which you accessed our website;
Details of any transactions between you and us
Any information within correspondence you send to us.
For the exhaustive list of cookies we collect see the List of cookies we collect section.

Consent

Where you have provided your consent, we may use and process your information for:

Internal record keeping.

To improve our products and services.

Periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Use your information to contact you for market research purposes (by email, phone, fax or mail)

To customise the website according to your interests

You can withdraw your consent at any time by contacting us or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.

Contractual performance

We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.

Legitimate interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns

To send you marketing information from time to time after you have purchased a product from us or made a purchasing enquiry, closed your browser with items in your shopping basket. We will only contact you with information about our own products and services (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time;

To identify and record when you have received, opened or engaged with our website or electronic communications (please see our Cookie Policy for more information);

To administer competitions and promotions that you enter with us from time to time and to distribute prizes;

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

To verify the accuracy of information that we hold about you and create a better understanding of you as a customer;

For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access;

To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);

To inform you of updates to our terms and conditions and policies.

How do we share this information?

We do not sell your information to third parties, but we do share information for marketing purposes with Mail Chimp so we can send you email communications through their platform.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How long do we keep your information for?

We do not retain personal information in an identifiable format for longer than is necessary.

If we have a relationship with you (e.g. you are a customer who has purchased goods from us), we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims. Our relationship is deemed as having ended if you do not interact with us in any way for over a year.

The only exceptions to the periods mentioned above are where:

The law requires us to hold your personal information for a longer period, or delete it sooner;

Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 6 years following the date of that complaint or query; or

You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.

How can I manage the information we hold about you? 

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).

You have the right to:

Ask for a copy of the information that we hold about you;

Correct and update your information;

Withdraw your consent (where we rely on it).

Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;

Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;

Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.

You can exercise the above rights and/or manage your information by contacting us using the details below:

Post: 1 Lansdown Road, Bude, EX23 8ES

Email: info@northcoastwinelounge.co.uk

Phone: 01288 354304

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.